Privacy Policy

1. Introduction

olx33 ("we", "us", "our") operates an online gaming platform providing sports betting, live casino, lottery, and related gaming services to players in Indonesia. This Privacy Policy applies to all personal information collected through our website, mobile applications, and customer support channels. We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable data protection laws and industry best practices.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies. By using olx33 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

We collect various types of personal information to provide, maintain, and improve our services, ensure security, comply with legal obligations, and enhance your gaming experience. The types of information we collect include:

2.1 Information You Provide Directly

When you register an account with olx33, you provide personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address.
• Identity Verification Documents: Copies of government-issued identification documents such as Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license for Know Your Customer (KYC) verification purposes.
• Financial Information: Bank account details, e-wallet account information, payment method records, transaction history, deposit and withdrawal records.
• Account Credentials: Username, password, and security questions.
• Communication Data: Messages sent through our live chat, email correspondence, customer support tickets, and feedback forms.

2.2 Information Collected Automatically

When you access and use olx33, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, games played, bets placed, features used, time spent on the platform, navigation paths, click patterns, and interaction with promotional materials.
• Location Data: IP address, geographic location (country, city), and time zone information.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance functionality, analyze usage patterns, remember preferences, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain features of our platform.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification and fraud prevention data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Data from third-party KYC and anti-fraud service providers to verify your identity and prevent fraudulent activity.
• Marketing Partners: Information about how you found olx33 and your interaction with our marketing campaigns, subject to applicable data protection laws.

3. How We Use Your Information

olx33 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your player account.
• Processing deposits, withdrawals, and financial transactions.
• Enabling you to place bets on sports events, play casino games, and participate in lottery draws including togel markets.
• Providing customer support and responding to your inquiries.
• Administering bonuses, promotions, VIP rewards, and loyalty programs.

3.2 Security and Fraud Prevention

• Verifying your identity through KYC procedures to prevent underage gambling, identity theft, and fraudulent account creation.
• Detecting and preventing fraud, money laundering, collusion, cheating, and other prohibited activities.
• Monitoring account activity for suspicious behavior and enforcing our Terms & Conditions.
• Protecting the security and integrity of our platform, systems, and networks.

3.3 Legal and Regulatory Compliance

• Complying with legal obligations, regulatory requirements, and licensing conditions.
• Responding to lawful requests from government authorities, law enforcement agencies, and regulatory bodies.
• Maintaining records as required by applicable gambling regulations and financial transaction reporting laws.
• Enforcing our Terms & Conditions and resolving disputes.

3.4 Marketing and Communications

• Sending you promotional offers, bonus notifications, newsletters, and marketing communications about olx33 services (with your consent where required by law).
• Personalizing your experience by tailoring content and recommendations based on your preferences and gaming activity.
• Conducting market research and analyzing customer behavior to improve our services.

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform performance, user experience, and game offerings.
• Testing new features, products, and services.
• Generating aggregated and anonymized statistics for internal reporting and business intelligence.

3.6 Responsible Gaming

• Implementing responsible gaming tools such as deposit limits, loss limits, session time limits, and self-exclusion features.
• Identifying and supporting players who may be experiencing gambling-related harm.
• Enforcing age restrictions and ensuring all players are at least 21 years old.

4. How We Share Your Information

olx33 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks and e-wallet providers to process deposits, withdrawals, and financial transactions securely.
• Identity Verification Providers: KYC and anti-fraud service providers to verify your identity and prevent fraudulent activity.
• Game Providers: Software providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Playtech, and Spribe who supply casino games and live dealer tables.
• Customer Support Tools: Live chat, email, and ticketing system providers to facilitate customer service.
• Cloud Hosting and Data Storage: Secure server and cloud storage providers to host our platform and store data.
• Analytics and Marketing Tools: Analytics platforms and marketing automation services to analyze usage and deliver personalized content.

All service providers are contractually obligated to protect your personal information, use it only for the purposes specified by olx33, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulatory bodies, law enforcement agencies, and courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Prevent, detect, or investigate fraud, money laundering, or other illegal activities.
• Protect the rights, property, or safety of olx33, our users, or the public.
• Enforce our Terms & Conditions and resolve disputes.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving olx33, your personal information may be transferred to the acquiring entity or successor. We will notify you of any such transfer and any choices you may have regarding your personal information.

5. Data Security

olx33 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using SSL/TLS encryption technology during transmission and storage.
• Secure Servers: Personal data is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on a need-to-know basis and role-based permissions.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address potential security risks.
• Employee Training: All employees with access to personal data receive training on data protection, security best practices, and confidentiality obligations.

While we take reasonable measures to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your personal information at your own risk.

6. Data Retention

olx33 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for a minimum of 5 years after account closure to comply with anti-money laundering (AML) and financial record-keeping regulations.
• Transaction Records: Retained for a minimum of 5 years in accordance with financial transaction reporting requirements.
• Identity Verification Documents: Retained for the duration of your active account and for a minimum of 5 years after account closure.
• Communication Records: Retained for a minimum of 3 years for customer support quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information, subject to legal retention requirements and legitimate business interests.
• Right to Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: If processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. Please note that certain requests may be subject to identity verification requirements and legal limitations.

8. Marketing Communications

With your consent, olx33 may send you promotional emails, SMS messages, push notifications, and other marketing communications about bonuses, promotions, new games, and platform updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any promotional email.
• Adjusting your communication preferences in your account settings.
• Contacting customer support at [email protected].

Please note that even if you opt out of marketing communications, we will still send you transactional and account-related messages such as deposit confirmations, withdrawal notifications, security alerts, and customer support responses.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, payment processors, or services that are not controlled by olx33. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

olx33 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

olx33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of olx33 services following any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• WhatsApp and Telegram: Contact details available on the website

Our customer support team operates 24 hours a day, 7 days a week, and is staffed by Indonesian-speaking representatives ready to assist you with any privacy-related inquiries.

13. Data Processing Summary

The following table summarizes the types of personal data we collect, the purposes for which we use it, and the legal basis for processing:

Data Type	Purpose	Legal Basis
Identity Information (name, date of birth, KTP)	Account registration, age verification, KYC compliance	Legal obligation, contract performance
Contact Information (email, phone, address)	Account management, customer support, communications	Contract performance, legitimate interests
Financial Information (bank accounts, transactions)	Processing deposits and withdrawals, fraud prevention	Contract performance, legal obligation
Usage Data (bets placed, games played, activity logs)	Service provision, platform improvement, analytics	Contract performance, legitimate interests
Device and Location Data (IP address, device ID)	Security, fraud prevention, service optimization	Legitimate interests, legal obligation
Marketing Preferences	Sending promotional communications	Consent, legitimate interests